Fluff of My Life is a small business that creates cute, heartfelt merch inspired by animals—especially those with special needs. From enamel pins to plushies and storybooks, every product celebrates the imperfectly perfect and helps raise awareness (and funds!) for rescues and animal advocate groups.

All designs are created by me (Kumica!) and inspired by real-life animal friends and stories. Every piece comes from the heart.

We ship from Australia and the US. US orders are fulfilled in bulk via a partner in Ohio, while all other orders ship from Australia.

Most orders ship within 5–10 business days, but during product launches or sales, there may be a small delay. Preorder items will have estimated ship dates listed on the product page.

Items like apparel or mugs printed via Printful ship separately from our handmade or stocked items. You won’t be charged twice—just sent more than one happy mail!

If you order both, we’ll usually wait to ship everything together unless otherwise stated. We’ll do our best to keep you updated! If you would like the in-stock items sooner, just reach out and we'd be happy to organise it. Please note, additional shipping fees may apply.

Absolutely! We ship worldwide, but please note that delivery times and costs may vary depending on your location.

To keep shipping costs as low as possible without significantly effecting shipping time, my shipping process for US orders happens in 2 stages.

First, your order, along with several others, will be bulk shipped via AusPost express post, from Australia to Ohio, US.

It is then mailed via USPS Ground Advantage from Ohio to the final destination i.e. mailing address specified on your order. The USPS tracking number attached to your order is only in reference to this second stage of the process so you will not receive any USPS updates until your order reaches Ohio.

The bulk shipment in the first stage will be tracked however I do not attach this tracking number to your order as it has confused customers is the past. If you would like this information please reach out via chat or email hello@fluffofmylife.com

The short answer - standard shipping within Australia is Domestic Letter, which does no include tracking.

The reason for this is, most of my products (e.g. pins, stickers, cards) are small enough to fit within the requirements of a "standard letter", which costs a lot less than a standard parcel - $3.00 for a letter, minimum of $10.95 for a parcel.

My personal recommendation however, is to upgrade to a "Domestic Tracked Letter" for only a few dollars extra ($6.65). You not only get the peace of mind of knowing where your order is, but the tracked mail are processed much faster by AusPost in comparison to untracked mail.

To keep shipping fees low with relatively low impact to shipping time, the shipping process for US orders occurs in 2 stages:

1. It is first bulk shipped, along with other orders, to Ohio, US via AusPost Express.
2. From there, it is forwarded to its final destination (your shipping address) via USPS Ground Advantage for pins, and USPS First Class Mail for stickers and cards.

USPS tracking numbers will be provided if available, however will remain inactive until your order reaches the States. If you would like information on the Australia to Ohio leg, please get in touch via chat or email hello@fluffofmylife.com

Outside of Australia and the US, I generally use Sendle and send your order as a standard small parcel. This usually costs approx $20-25 depending on location.

Tracking info will be emailed to you and can also be accessed in through your account page.

Some are! Many designs—especially pins or plushies—are produced in small batches or as preorder exclusives. Once they're gone, they might not come back.

Although I'd love to make a pin for every fluff ever, unfortunately I just don't have the time (and/or super-human time management skills). That said, there are currently 3 ways to have a custom pin designed.

1. Minimum order of 50 pins.
   As it is not possible to have a small quantity of pins made, as long as you are ordering at least 50 units, I can design whatever you like. A discounted rate will, of course, apply. Please reach out via chat or email hello@fluffofmylife.com to discuss further.
   
2. Charity pins: If you have a special needs fluffbaby or one that is an advocate or represents an important issue or cause, I am always looking to help raise awareness and help nonprofits by donating a portion of the proceeds made from any products using the design. A good example of this is my Purrmaid of the Month series
   The only requirement I have is that you have a dedicated Instagram account for your kitty or rescue and a following of 10k+. The only reason being, it would defeat the purpose if the reach isn't wide enough. My account is still tiny, so I rely on my collab partner to promote the pin (and any other merch).
   
3. Pin Club: The Pin Club designs for probably this entire year will be based on member's own fluffbabies. The club is still very small so you'd have a decent chance of getting picked. (Cute photos also help! 😁) If you're interested, please visit www.patreon.com/fluffofmylife

Yes, please! I love hearing ideas from the community. Drop me a message or join in polls on Instagram or Patreon.

It’s our pin and sticker club on Patreon! Members receive exclusive designs and behind-the-scenes content, plus early access to product drops. We'd love to have you! Find out more

Just join our email list or register interest on the launch product page. You’ll be the first to know when there are new products, when preorder windows open, etc.

Yes. Please enquire for price list and more info hello@fluffofmylife.com

No worries—just reach out. I'd be happy to help!

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